Best Outsourced Contact Center in Europa: Ventrica arises German companies

Ventrica helps European companies a “excellent customer service” offer

BildThe call center Ventrica (www.ventrica.co.uk), the at the prestigious European Contact Center & Customer Service Awards (ECCCSA) 2017 Gold in the category “Best Outsourced Contact Center” and the winner is, aimed at German companies, who want to improve their Europe-wide Customer Service.

Dino Forte, Founder and CEO of Ventrica, explained: “We were absolutely thrilled and felt honored, to win gold in this category. I'm so proud of the team and his hard work and dedication, which have led to this amazing moment. to be as the best outsourcing contact center in Europe recognized, is really great. At the awards ceremony of the most prestigious awards in our industry to attract and end up in the list of global players at the top, is just the icing on the end of a fabulous year for us.”

Ventrica helps European companies a “excellent customer service” offer.

“With our strong multilingual team we have been working for British and global brands in different European countries, a 24/7 to provide customer service. In the year 2018 let's plan, to expand our team and focus on European organizations, particularly in Germany, France, the Netherlands, Spain and Italy to make attention to Ventrica. Ventrica provides a centralized resource for brands willing, have recognized, how important it is, offer exceptional customer service via a plurality of channels.”

The awards for 2017 were on 28. presented November at Battersea Evolution in London at a glittering awards ceremony, at the 1100 leaders from the contact center- participated and service industry. The award was presented to the team of Ventrica of hostess Fiona Bruce and the five-time Olympic gold medalist Sir Steve Redgrave.

“It was'nt easy, to win this year at the ECCCSA. The exact face-to-face assessment process was conducted by a jury, which is experienced in our industry and recognized very. And each post has been evaluated in a two-step process, comprised of both panel discussions and site visits”, said Ann-Marie Stagg, Chairman of the jury ECCCSA.

Ventrica”s year:

In October 2017 Opened Ventrica in Southend his second, that. 1300.6 sqm location, the new ways in the contact center design trod and capacity for up to 800 employees created. In early June, the company received the award “Best Outsourcing Partnership” for his work with McCarthy & Stone and “Advisor of the Year” in the South East Contact Center Awards in the UK. Also in June, it was announced, that Ventrica for European Contact Center- and customer service awards (ECCCSA) equal to five times has come shortlisted, including in the categories “Best Outsourced Contact Center”, “Best Large Contact Center”, “Employer of the Year”, “Best Multilingual Contact Center” and “Best Outsourcing Partnership”.

On the European Contact Center- and customer service awards (ECCCSA)

Die European Contact Centre and Customer Service Awards (ECCCSA) are the largest and taking place for the longest awards in the customer contact industry.

A high-level jury, accurate for rating are considered high, visit each drawn shortlisted Organization. The members of the jury ECCCSA be individually selected based on their experience and knowledge. These judges recognize organizations, are leaders in the provision of exceptional services to clients.

These organizations value their employees, innovate continuously, to improve the customer experience and work efficiently and effectively. They raise the standards year after year.

In the year 2015 won Ventrica in ECCCSA for working with Purple Bricks Silver.

For a list of categories and winners, please visit the following page: www.ecccsa.com/2017-winners

“to be as the best outsourcing contact center in Europe recognized, is really great.”

about:

Ventrica Ltd
Frau Jane Moores
Tylers House, Southend-on-Sea .
SS1 2BB Essex
Great Britain

fon ..: + 44 (0) 1225 580214
web ..: http://www.ventrica.co.uk
email : jane.moores@ttacomms.co.uk

Ventrica is an award winning outsourcer for customer management, the innovative technology solutions to increase customer satisfaction provides.

With the outsourced customer care and sales for a number of global brands, is a company Ventrica, which is based on the people and also the importance of staff are aware.

Continuous investment in the best technology enable Ventrica, regardless of the distribution channels on customer behavior to provide a truly unified view.

The company is headquartered in Southend. In the open, spacious, the-art open-plan office particular attention has been paid to comfort and well-being of employees. Ventrica is also characterized by the fact, that the needs of its customers, it just comes in as his own. Ventrica continually strives for quality and consistency of service delivery.

Ventrica has extensive experience in e-commerce customer management in a variety of industries, including fashion, retail trade, Insurance, finance, health, Transport, Building and Publishing. The multilingual team of Ventrica provides communication in a variety of languages, including French, Italian, Spanish, Deutsch, Dutch and Portuguese, an.

Twitter: www.twitter.com/Ventrica
Facebook: www.facebook.com/VentricaLtd

Press contact:

Ventrica Ltd
Frau Jane Moores
Tylers House, Southend-on-Sea .
SS1 2BB Essex

fon ..: + 44 (0) 1225 580214
web ..: http://www.ventrica.co.uk
email : jane.moores@ttacomms.co.uk

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